Communicating and Influencing
Kaplan’s 4th Industrial Revolution (4IR) Courses encapsulate a wide range of soft and technical skills. The courses are catered to supplement students’ academic training and prepare them for the future of work. The 4IR courses are carefully selected to equip students with interpersonal, digital and practical skills that are industry relevant.
Course Objectives
- Identify behaviours required to build trusted and sustainable relationships
- Apply a systemic approach to influence and persuasion
- Understand personal communication styles
- Frame the conversations to create positive outcomes
- Identify factors which are shaping the other party’s approach
- Confidently engage in one-to-one, face-to-face negotiation
Course Structure
- Professional relationships
- Model of effective communication
- Active listening
- Good questions
- Communication styles
- First impression and building rapport
- Social styles
- Principles of persuasion
- Challenging conversations
- Feedback – Best practices
- Feedback models – AID & OEPS
- Embedding your learning
- Recommended resources to support your development
Rewards
- E-Certificate of Completion by Kaplan (will be received within 1-2 working weeks upon course completion)
