Student Support Services

As we journey with our students during their academic period, we believe in providing them with added guidance after graduation. The Employability and Student Affairs (ESA) team provides alumni support services to graduates. The following are the services ESA provides:

• Alumni Club & Activities
• Graduate Employment Survey (GES)
• Education Verification
• Reprint of Academic Records
• Student and Alumni Deals
   

Alumni Club & Activities

Alumni Club

Kaplan Alumni Club offers opportunities for graduates to stay connected with the Kaplan community, including their peers and lecturers. Alumni are invited to participate in professional development workshops, talks and social activities. Mentorship and career coaching are provided to members who request such assistance.

International students are invited to stay connected and participate in online events through the overseas chapters of the Kaplan Alumni Club in China, Indonesia and Myanmar.

The Alumni Executive Committee (AEC) was established in January 2021. Alumni members who are keen to become AEC members will be interviewed by ESA. The previous AEC members mentor the AEC members to take on roles to plan, conceptualise, and organize events like workshops, networking, social and employability-related activities. Kaplan believes peer-to-peer support, engagement, and interaction build confidence and promote best practices. To become an Alumni member now, click here.
 

Alumni Activities

Graduates who sign up to join the Kaplan Alumni Club can enjoy various alumni activities, including professional development workshops, employability workshops, and exclusive networking opportunities. The AEC members offer mentoring to alumni when needed. The AEC members are prepared and equipped to manage their role and take on mentoring as they undergo a series of training with ESA. For more information, click here. 
 

Graduate Employment Survey

The Kaplan Graduate Employment Survey (GES) is conducted annually by a third-party vendor to ensure data integrity. The result of the GES survey is shared with management to analyse and review our graduate outcomes. The GES results are benchmarked against Internal and external stakeholders. 
 

Education Verification Request

Hiring companies or third-party vendors commissioned to conduct background screening checks on potential candidates will request for education verification. ESA follows through on these requests for Diploma graduates and authenticates certificates and transcripts. Graduates may contact [email protected] for submission of these requests.
 

Reprint of Academic Records

Kaplan assists Diploma graduates who have misplaced their certificates to reprint them. Local Diploma graduates may collect the reprinted documents from the Diploma Programme Management Office. International students or students applying for universities abroad can opt for courier services to deliver the documents to their residences or directly to the universities they are applying for. Please contact [email protected] for assistance.
 

Third-Party Privileges / Deals for Students and Alumni 

Kaplan, on occasion, is approached by companies offering exclusive privileges or deals to their products and services. These deals are made available to alumni on the website. 

To maintain close collaboration with parents/legal guardians for students under the age of 18, KHEA collects their contact details upon enrolment. This shall include their full name, identity card number, contact number, and email address. Such information is captured in the Application Form and is saved in the Kaplan Student System (KSS) by the Enrolment Office once the student is accepted. The “Primary Contact” for the student will also be required. 

After programme commencement, the Programme Management (PM) team will refer to the parent/legal guardian’s details in KSS and reach out to them if needed.   

PM must contact the under-aged student’s parent/ legal guardian whenever there is a major issue, mainly refund/defer/transfer/withdrawal from the programme, disciplinary matters, and critical incidents or when the situation warrants it. Parent/ legal guardian may be informed if the child/ward is going through psychological counselling with KHEA Counsellors.

On the student’s 18th birthday, an automated message will be sent out to both student and parent/legal guardian to inform them that parent/legal guardian will no longer be copied on KHEA notifications (not applicable to withdrawn or graduated students). 
 

Parents’ Guide

All e-contracts to students under 18 shall include the “Parents’ Guide” as an attachment. This is for parents/legal guardians to read when signing the student contract.

The guide includes the following information:

• Programme Information: Programme duration & fees/Attendance Requirement/STP requirements/Graduation & Pathway
• Student Life: Co-curricular activities/Accommodation/Student Code of Conduct
• FAQs: PM Contact/Timetable/Class Timing/How does KHEA contact students and parents

Education Loan

Education loans are available to Kaplan students. Students are required to submit the Letter of Offer and the Student Contract along with their Bank Application form to the respective bank. Students need to contact the Loan Officer for more details. 

• Maybank 
• OCBC Bank    
   

Repayment Assistance Scheme

Students facing financial difficulties at point of enrolment to our programmes can apply for the Repayment Assistance Scheme through their programme consultant. Students are required to submit the necessary supporting documents on application. Approval for international students will be given by the Director of International Recruitment and Offshore Development, whereas approval for domestic students will be provided by the Student Financial Services Manager.

Kaplan Bursary Scheme

For further details on Kaplan Bursary Scheme, click here.

For more information, please write to [email protected]. 

Kaplan Scholarship Awards

• David Tan Scholarship
• Kaplan Achievement Award/Scholarship 
• Kaplan Higher Education Academy Scholarship Scheme
• Kaplan Merit Scholarship
• Murdoch University Education Grant
• UCD Kaplan Singapore Scholarship

KHEA has in place a group medical insurance scheme for all international students holding a valid Student’s Pass (STP) and domestic students taking the University of Essex’s Bachelor of Science (Honours) in Sports and Exercise Science, KHEA Diploma in Sports and Exercise Science, or Monash University’s Master of Counselling and Bachelor of Education in Early Childhood programmes who have opted in for the medical insurance coverage (excluding outpatient consultation). This medical insurance scheme has a minimum coverage as follows:

• an annual coverage limit of S$30,000 medical costs coverage per student
• at least B1 ward in government and restructured hospitals

• 24 hours coverage in Singapore and *overseas (if student is involved in school-related activities).  

  *If student is overseas, they are covered only up to 180 days from date of departure from Singapore. Upon which, the overseas coverage will cease

KHEA STP students who have paid the International Student Administrative Fee and domestic students who have signed the medical opt in form and paid the insurance premium will be covered by the Income Insurance scheme. 

Under this scheme, students will pay a special flat rate of S$5 (applicable to students with Student’s Pass except Professional Certification Programmes) for consultation with an Income-affiliated General Practitioner (GP). The scheme also provides for subsidized hospitalization and surgery (terms and conditions apply). 

Kaplan Higher Education Academy

• KHEA – GHS GP GPA Certificate
• KHEA – GHS GPA Benefits Schedule
• KHEA - Outpatient $5 Co-pay Benefits Schedule_Product Summary FAQs
• Group Hospitalisation & Surgical Insurance Product Summary and FAQs
• Group Personal Accident Insurance Product Summary & FAQs
• Product Summary Voluntary Medical Opt-In Form

For outpatient treatment (applicable for Student’s Pass holders), there will be $5 co-payment borne by students.

Professional Certification Programmes

• KHEA – GHS GP GPA Certificate
• KHEA – GHS GPA Benefits Schedule
• Group Hospitalisation & Surgical Insurance Product Summary and FAQs
• Group Personal Accident Insurance Product Summary & FAQs

A welcome orientation is conducted for every student intake. The orientation covers the following:

• Introduction to KHEA and the University (if applicable)
• Student contract and fee protection scheme
• Important policies, regulations and procedures
• Feedback and grievance process
• Important information relating to the programme 

An induction session is conducted for every student intake, where applicable. The induction is conducted by a faculty member and covers academic matters which include general study skills, avoiding plagiarism, tackling assignments and handling exams. 

Student Guidance & Counselling Services (SGCS) offers individual counselling and life skills development to our full-time and part-time students with the aim to: 

• promote mental wellness and resilience,
• manage life stressors in handling studies/work/family commitments, and
• facilitate self-discovery and development.

Our counsellors provide evidence-based therapies and case management approaches while working with students having specific concerns or crisis in a safe environment without fear of being judged or invalidated.

However, counsellors do not provide psychological assessments/diagnoses, nor do counsellors prescribe medication. 
 

Individual Counselling

Counselling sessions are available in-person or through an online platform (if required under situational context). Counsellors will provide individual short-term sessions through evidence-based therapy and resources, customised to the student’s situation and needs. Working with a counsellor will help students explore new perspectives to improve their well-being and be equipped with skills to balance studies, work and life in general. Ultimately, the intent of therapeutic treatment is to facilitate long term goal of independence and student’s ability to function without the counsellor (tapping on inner resources and discovery of resilience in students). If long-term or specialised care is required, the counsellor will assist with providing the appropriate referrals. 
 

Online Counselling

If counselling is provided online, the use of a private computer, tablet or smartphone in a quiet environment is strongly encouraged. The following guidelines are provided to students for a productive session:

• Be punctual for the appointment
• Wear proper attire
• Make sure there is proper lighting in the room
• Make sure there is little to no background noise
• Have a headset with a microphone ready
• Avoid interruptions- do not answer phone calls, text or surf the web during the appointment, or having pet around
• If family member(s) or others are around, please let them know that you are in session and not to be disturbed
• Be respectful when communicating with your counsellor
• Do not engage in online counselling while driving or participating in other activities
• Counsellors reserve the rights to end an online session if a student engages in behaviour deemed inappropriate, offensive and/or discriminatory 

How can student seek counselling services?

With the advancement in technology, SGCS had launched an online Counselling Case Management System (CCMS) for easy access to services. See below for the Step-by-Step Guide.

Step 1: Once you have logged in, you will see the homepage. Next, go to the navigation bar at the bottom of the screen and click on the "Academic" icon. 
Step 2: Now that you are on the "Academic" page, click on the "Counselling" tab. 
Step 3: Click on "+ New" button on the bottom right and fill in the Counselling Request Form. 
Step 4: Please answer all the questions stated in the Counselling Request Form. Once completed, you may click on the "Submit" button. The counselling team will reach out to you within 3 working days! 
 

Confidentiality

To begin the journey with us, students have to be aware that counsellors are abided by a strict confidentiality policy as it creates a safe and confidential environment where students can share openly. Exceptions to this practice are in cases of an imminent threat to life and/or the community, a court order, or when mandated by KHEA Management Committee. SGCS is duty-bound to inform relevant persons who can best take relevant and responsible action to prevent injury or harm to any individuals.  
 

Disability & Diversity Support

KHEA is committed to providing a supportive environment for students with disabilities and educational needs through a range of support services and resources (inclusiveness). Disability refers to individuals with a physical, sensory, intellectual or learning difficulties that has a substantial and long-term adverse effect on their ability to carry out daily activities including academic-related tasks. Students must take ownership of their learning and are encouraged to disclose their special needs and type of assistance in relation to the functional limitations as described by licensed doctors and/or specialists during during the study. This will ensure that any special adjustments such as alternative examination, extended time and mobility around campus are discussed. The extent of support is subject to the policies and approval of the respective university partners. Students will be required to provide current medical documents, stating the student’s functional limitations in the examination setting to SGCS for an assessment. 
 

Activities to Promote Pastoral Care and Mental Well-being

SGCS collaborates with internal and external stakeholders to promote pastoral care and mental health awareness. Our in-house counsellors conduct psycho-educational talks and workshops with topics such as managing exam stress; anxiety and depression; self-care and family/relationship issues. As part of counselling services, counsellors facilitate group work for students to share their experiences/successes with others who can relate and connect to bring forth an awareness that they are not alone in their situations (peer support). With the help of counsellors (facilitators), participants can learn new perspectives of their situation and experiment with new ideas, coping behaviours, and ways of interacting.
 

Emergency and Crisis Support

Management Committee and counsellors will take appropriate measures corresponding to the severity and extent of the emergency or crisis. SGCS does not provide after-hours crisis service. Counselling and psychological service after office hours are available through external community partners and have no formal connection to SGCS. Students are encouraged to contact SGCS the next working day during office hours after consulting these services. 

If you or someone you know is in a life-threatening emergency, please call:

Singapore Police Force: 999

Emergency Medical Service: 995

Samaritans of Singapore (SOS): 1767  
For people in crisis, thinking of suicide or affected by suicide  
24 hours

IMH Mental Health Helpline: 6389 2222  
For people facing mental health crisis  
24 hours

National Anti-Violence and Sexual Harassment Helpline: 1800 777 0000  
For self or others encountering child abuse, adult abuse, vulnerable adult abuse or family violence-related matters to seek help  
24 hours

Pregnancy Crisis Service: 6339 9770  
For women facing unwanted, suspected or unexpected pregnancies  
24 hours

CHAT: 6493 6500/6501  
For youths facing mental health issues  
Tue to Sat: 12.00pm — 9.00pm

Hear4U: 6978 2728 (WhatsApp Helpline)  
A space to seek advice and express their concerns on emotional and mental issues  
Mon to Fri: 10.00am — 5.00pm

SG Enable: 1800 858 5885  
Information and referral services for persons with disabilities  
Mon to Fri: 9.00am — 5.30pm

Care Corner Counselling Centre关怀800热线: 1800 353 5800  
For the Mandarin-speaking community  
Daily: 10am — 10pm | Closed on Public Holidays

Clarity Singapore Limited (Confidential Counselling) - Yishun Centre: 6757 7990 | Agape Village – Toa Payoh Centre: 6801 7467  
For those who are facing emotional, psychological, relationship problems  
Mon to Fri: 9am — 5.30pm

Singapore Association for Mental Health: 1800 283 7019  
For those who require information and assistance on mental health matters and psychosocial issues  
Mon to Fri: 9.00am — 6.00pm Closed on PH

All Addictions Helpline: 6732 6837  
For individuals who are dealing with addiction problems  
24 hours

Touchline: 1800 377 2252  
For youths with cyber wellness related issues  
Mon to Fri: 9.00am — 6.00pm

AWARE Helpline: 1800 774 5935  
For women facing issues relating to violence, emotional and psychological problems  
Mon to Fri: 3.00pm — 9.30pm

 Contact Details

To make an appointment, students can make a self-referral for counselling services via the Kaplan360 Mobile App.

Student Guidance & Counselling Services

Email: [email protected]  
Tel: 6309 5227   

Kaplan City Campus @ Wilkie Edge, Level 6, Counselling Office
Operating Hours: Monday to Friday, 9am to 6pm. Closed on Weekends & Public Holiday

Eligibility and Application 

Through the Fare Review Mechanism Committee, TransitLink has announced on 7 December 2015 that the public transport operators will be extending public transport concessions to Singapore citizens studying full-time in local private education institutions registered with the SkillsFuture Singapore (SSG), with limited eligibility.

Eligible students can apply for the concession card and choose to enjoy unlimited travel on buses and/or LRT/MRT with the purchase of the monthly concession pass. 

Eligibility Criteria for KHEA Students:

• Singapore Citizen 
• Full-time Student 
• Preparatory Course for Cambridge International General Certificate of Secondary Education (IGCSE) Examination School Student, 20 years old and below; or 
• Degree programme with a minimum course duration of 24 months 

Note: Full-time Diploma students are not eligible given the KHEA Diploma programme duration is less than 24 months, a criteria as stipulated by SimplyGo.  
 

Concessionary Benefits 

Prices of Monthly Concession Passes (MCPs) for students in SSG-registered PEIs can be found via PEI Student Concession Card website. 

The concessions will be valid for up to one year at a time, up to the end of the course, whichever is earlier. 

For students who receive their concession cards before or on the course start date, the concessions will be valid from the start date of the course, for the next 12 months, subject to annual extension. 

For students who apply for their cards after the course start date, the concessions will start based on the application date and be valid for the next 12 months, up to the end of the course, whichever is earlier. 

For those whose courses are greater than 12 months, they will be subject to annual extension.     
 

Application & Collection Process for KHEA Students

Students who qualify for the Concession Pass will be notified via email by KHEA.

Students may also enquire about their legibility for the Concession Pass via [email protected].   
 

How and where to apply 

Student must be:

• Singapore Citizen
• Full-time Student
• Preparatory Course for Cambridge International General Certificate of Secondary Education (IGCSE) Examination School Student, 20 years old and below; or
• Degree programme with a minimum course duration of 24 months

Click here to apply.   
 

Application Requirements: 

• 1 x colour, passport-sized photograph
• Original NRIC/passport/certificate of Singapore Citizenship/birth certificate (soft copy for online application/photocopy for application via mail)
• Parent’s original NRIC (soft copy for online application/photocopy for application via mail)
• Original certificate of highest qualification obtained by the student (e.g. PSLE, GCE N/O-Levels)
• Original GCE N/O/A-Levels/IB examination registration receipt (if applicable)  
   

Photograph Requirements:

• Be taken within the last three months
• Have a white background
• Show the full face from the top of the head to the chin
• Have a neatly combed or tied up hair   
   

Processing/Collection

SimplyGo will take 2 to 4 weeks to process the application. Student will be notified when the Concession Card is ready for collection.There will be an application fee (payable in cash upon card application/activation); $3.10 non-refundable personalisation fee for secondary-level PEI students and $8.10 (includes $5 card cost and $3.10 personalisation fee, both are non-refundable) for Diploma/Degree-level PEI Students.    
 

Card Activation    
Student may proceed to any SimplyGo Ticket Office or concession card replacement office to activate the concession card. Student is required to make a minimum top-up of $2 (Secondary) or $5 (Degree) to activate the PEI Student Concession Card.   
 

For assistance or more information: 

For KHEA students who require assistance, please contact your respective Programme Management Team. 

For more information relating to the Public Transport Concession, please visit www.simplygo.com.sg or call the SimplyGo hotline: 1800 2255 663 

Click here to read the TransitLink press release.

Airport Pickup

Airport pickup is available free of charge for all new KHEA international students who choose to stay at Kaplan’s accommodation partners. Students will fill in the necessary Airport Pickup form and send back to the respective course consultant in charge for the arrangement with the appointed Airport Pickup Vendor. Pickup can be at all custom checkpoints including Changi Airport, Harbourfront Ferry Terminal, Tanah Merah Ferry Terminal, Woodlands Checkpoint and Tuas Checkpoint. 
 

Accommodation Services

Kaplan has a list of appointed Accommodation Partners, providing hostel and homestay options for students. Admission into these accommodations is managed by the individual partners, who are bound by a Service Agreement to provide a minimum standard of service and accommodation. Staying with these Accommodation Partners is not compulsory and is subject to availability.  

Information on all accommodation options in Kaplan are provided to all international students during the Pre-Course Counselling and upon issuance of the Letter of Offer. This information is within the Kaplan Accommodation Services Guide, which is updated annually. 
 

Reporting Day

Kaplan organises Reporting Day for all new international students before the Welcome Orientation (WO) so that the International Recruitment Team can brief students on administrative matters before they commence their studies. Students will be briefed on the following:

• Student’s Pass collection details and medical checkup procedure
• Important information about the Singapore Immigration & Checkpoints Authority of Singapore
• Student Contract terms and conditions
• Refund policy
• 10 calendar days commencing from and including the date of the contract
• FPS and medical insurance claim
• English Placement Test (EPT) details (if any)
• Agency services survey form